You've seen Canary. You've seen PolyAI.This is the one built for you.
Voice AI for independent hotels — built by a hotelier who used it on his own property first. Watch the call that lifted our direct sales by 146%.
- i.$297/month instead of $2,000. Transparent, public, flat.
- ii.14 days to go live, not six weeks. Month-to-month after day 90.
- iii.90% quality SLA measured against your written standard — or you stop paying.
- iv.15 years of LQA audits in 5-star hotels, now applied to your voice AI.
Built for: independent boutiques, inns, and resorts of 25–120 rooms. ADR $180+. Owner-operated or independently managed.
You've probably already talked
to one of them. Here's the difference.
Canary and PolyAI are excellent products — built for enterprise chains with IT departments, procurement committees, and six-month budgets. If you run a single independent property, or a small group of them, their model was not built for you. Here's a side-by-side.
typically $1,500–3,000+
Pricing and timelines for Canary and PolyAI based on publicly reported averages and industry analyses, November 2025 – March 2026. Your quote may differ.
Before I sold this to anyone,
I ran it on my own hotel.
Before Voicetta existed as a company, it existed as my survival tool. I owned and operated an independent hotel — Novumhouse — and the same problem that every owner-operator has was killing my margins: missed calls, Booking.com commission, and a reservations line that turned into voicemail after six.
In 2019 I built the first version of what would become Voicetta, for one reason: to stop losing reservations to the phone. Over the following year, our direct bookings increased by 146%. Same property, same ADR, same marketing budget. Only the phone changed.
Here's a real call the system handled — a guest making a reservation, in English, end to end. No edits. No cherry-picking. This is what the AI sounds like on a Tuesday afternoon.
Real call handled by Voicetta · guest reservation in English · no edits
The hotel I ran is now someone else's. The system I built for it became Voicetta. What you see in this recording is what your hotel will sound like on day 15.
Every call, every number,
in front of you. Not in a report.
The operators we work with told us the same thing: they didn't want another vendor promising results. They wanted to see, in real time, what the AI was saying to their guests — and what it was costing them. So we built the dashboard we wished existed when we were doing LQA audits by hand at 5-star hotels.
Below: three screens from the actual Voicetta dashboard, pulled from a live property running today.
The only metric that matters: cost vs. human equivalent
Every other vendor shows you "calls answered." We show you, in dollars, what that coverage would have cost you to hire. A 50-room property running Voicetta averages $5,000 of Money Saved in a typical month against minimum-wage front-desk equivalence.
Not a projection. Not a marketing estimate. The actual number, calculated from the actual conversations your AI handled.
"I know exactly what I'm paying, and I know exactly what I'd be paying instead." — the sentence we hear most often after day 30.
Every conversation, listenable, auditable, searchable
A complete log of every call your AI handled. Date, length, number of turns, status. Click any row and you're listening to the actual recording, reading the transcript, seeing what the guest asked and how the AI responded.
No more "I wonder what happened on the phone at 11 p.m. last Saturday." You know. You can search for it. You can send the recording to your GM. You can audit whether the AI said what it was supposed to say.
This is the visibility that used to require a full-time QA auditor. The same job I did for 15 years at 5-star properties, now built into the dashboard.
Quality, measured — not claimed
Overall Success Rate. Average Agent Response Time. Both tracked continuously, both visible to you before, during, and after every call. Our 90% quality guarantee isn't a marketing line — it's a number on this chart. When it drops below the threshold, we both see it at the same time.
Response time currently averaging 3.4 seconds across all calls. Success rate at 98.5% across the last reporting window. If these numbers ever dip below what we promised, your subscription is waived until they're back.
Same LQA methodology used by Leading Hotels of the World auditors. Same rigor. Applied every hour, not four times a year.
Everything your front desk
already does. All night. All languages.
Not a chatbot. Not an auto-attendant. A full conversational agent trained on your property's standards, connected to your PMS, and capable of completing the entire reservation flow end to end.
Recognizes returning guests
Before the second ring, checks your PMS by caller number. If it's a repeat guest, greets by name — with their preferences, history, and the suite they stayed in last time already loaded for the conversation.
Books the reservation, end to end
Real booking in your PMS. SMS payment link sent during the call. Room blocked, confirmation issued. Not "we'll call you back." Done before the caller hangs up.
Answers what your guests actually ask
Pool hours. Pet policy. Trail conditions. Breakfast menu. Parking for a trailer. Airport distance. Late check-in. Connected to any live data source you choose — from local weather to your own FAQ library.
Upsells in your words, not its own
If there's a deluxe available for $80 more, Voicetta offers it — in phrasing your team approved. Packages the spa credit. Suggests the tasting menu on a slow Wednesday. The script is yours. The AI delivers it.
Books what surrounds the stay
Restaurant reservations, airport transfers, local tours, spa appointments. Direct integration with partner systems. A guest arranges their Friday arrival, Saturday dinner, and Sunday excursion in a single call.
Knows exactly when to hand off
Complaints, VIPs, anything unusual — routed to your on-duty manager with full transcript, caller history, and intent summary. The hand-off sounds seamless, not apologetic. No one starts from zero.
How we train the voice —
and what we guarantee.
Every new front-desk hire learns your standards for weeks before anyone expects excellence. Voicetta is the same. This is the deployment protocol for every property. It's also the shape of our guarantee.
Month one: training
Starts at approximately 60% accuracy against your standards. Learns from every real call — your phrasing, your property's specifics. Minimum 1,000 minutes of real conversations required. Full subscription applies.
Month two: audit
Every call audited against your written standard, using the same methodology external LQA auditors apply to 5-star chains. Target: 90% of calls fully conforming to your property's hospitality standard.
Month three onward
If we don't sustain 90% conformance — subscription fees are waived until we do. No fine print, no negotiation. It's our failure, not yours.
I carried this methodology from 15 years of implementing quality standards in 5-star properties and LQA audits. The protocol preceded the product.
They spent $1.98M
to make the phone ring.
And lost the calls anyway.
One of our early clients — a 600-room independent in midtown Manhattan — spent $1.98 million a year on advertising built around a single call-to-action: skip Booking, call us directly. The campaign worked. Two hundred calls a day. Six thousand a month.
Twenty-eight percent of those calls went unanswered. Of the ones answered, 54% of bookable callers hung up before completing a reservation. Seventy-six percent of upsell opportunities — gone. At peak, 36 calls in 30 minutes. The front desk told guests to try the website. Some of them recommended Booking.com. The hotel was paying for the phone to ring. And losing it on the phone.
They tried hiring four additional staff at $280,000 a year. Sales training. A dedicated quality auditor listening to recordings. Turnover meant the program restarted every quarter. The problem was arithmetic, not people: 36 calls in 30 minutes, at 2–3 minutes per call, cannot be physically handled by any team.
monthly
yearly
We spent $1.98 million making the phone ring. Now those calls actually turn into bookings.— General Manager, Manhattan independent
Your property is not 600 rooms. Your numbers will be smaller. The mechanics — missed calls, lost bookings, Booking.com commission bleed — are identical at every scale. That's the point.
You pay for outcomes.
Not for a platform.
Pricing is structured the way booking commissions are — so you can compare it directly to Expedia, Booking, or any OTA. Except Voicetta brings the guest to you.
Works with the PMS
you already run.
Native integrations with the property management systems most commonly deployed in US independent hotels. No system replacement. No add-on modules. No integration invoice.
Previo
IdoBookingRunning something else? We integrate it. Over 200 systems supported through HTNG, OpenTravel, and direct REST APIs. We'll confirm your stack on the intro call.
The questions you're about
to ask, answered up front.
Will my guests know it's AI?
Yes — and that's the point. Every call opens with a standard disclosure: the caller is informed that they are speaking with an AI voice assistant and that the call is being recorded for quality and training purposes. This isn't a compromise. It's how hospitality in 2026 stays trustworthy. What we've found is that transparency doesn't break the experience — when the AI handles the conversation well, guests continue, ask their questions, and complete what they called to do. The real quality bar isn't whether we can fool someone. It's whether the service is good enough that disclosure doesn't get in the way. Our disclosure script is reviewed against California SB 1001 (Bot Disclosure Act), FCC TCPA guidance, and GDPR Article 13 transparency requirements. Your legal counsel can review it before launch.
How is this different from Canary or PolyAI?
Canary is excellent for enterprise chains — Marriott, Hilton, Four Seasons — with IT departments and six-month procurement cycles. PolyAI starts at $150K/year and targets 500-room properties. Voicetta is built for the space in between: the independent inn, the 60-room boutique, the family-owned resort. Same underlying AI quality. One-sixth the price. One-third the deployment time. And we don't require you to bundle five other products you don't need.
Who's auditing the AI's quality after we go live?
I am — personally — for the first 90 days. That's the same role I played at 5-star hotels for 15 years under LQA methodology. You'll get a weekly quality report covering calls audited, standard conformance, and specific areas we're improving. After day 90 it transitions to our success team with me overseeing, but the methodology never changes.
Does this replace my front desk?
No. It takes the calls your front desk can't — after 6 p.m., weekends, during check-in surges, the hour before a wedding. Your team continues doing what they're irreplaceable at: in-person hospitality, long-relationship guests, the nuanced conversations. Voicetta catches the overflow that would otherwise become a voicemail, a hang-up, or a Booking.com reservation.
What about TCPA, call recording, and compliance?
SOC 2 Type II attested. TCPA-compliant call handling with mandatory consent disclosure. CCPA and GDPR aligned. PCI DSS Level 1 for payment flows. Every recorded call discloses recording to the caller at the start. Data processed in US or EU at your choice. Private-mode configuration available — no call recording persists after the call ends.
How much of this do I have to do myself?
Little. You give us what you'd give a new reservations hire: your phone scripts, your FAQ, your upsell menu, access to your PMS. We write the conversational standard with you in one or two working sessions. We do the integration. We train the system. You approve the voice before it goes live. You audit the weekly reports. No IT team required. No hidden effort.
How long is the commitment?
Month-to-month after the first 90 days. During month three onward, if we don't sustain 90% conformance against your standard, subscription is waived until we do — you can cancel at any point without penalty. No annual contracts. No auto-renewal traps. No cancellation fees.
Saturday wedding, 80 guests checking in at once, and the phone won't stop. Does this actually handle it?
Yes, better than any human team could. Voicetta handles unlimited simultaneous inbound calls. Your guest in Atlanta asking about dinner reservations doesn't wait because you have a wedding party checking in. Every call is answered in under three seconds, regardless of what else is happening at the property.
My guests call in Spanish, Portuguese, French, German. Does this cover it?
Twenty-plus languages with native cadence: Spanish, French, German, Italian, Portuguese, Japanese, Mandarin, Korean, Polish, Dutch, and more. Language is detected in the first seconds of the call. English regional accents — Scottish, Indian, South African — handled out of the box. Less common variants we train on during month one.
Who's behind Voicetta?
Rafał — founder of Voicetta. Fifteen years implementing Total Quality Management standards and LQA audits in 5-star hotels. Coding since 1999. Former owner of an independent hospitality property. First IVR system I built for my own hotel went live in 2019 — before voice AI became a category. Voicetta is the intersection of what hospitality is supposed to sound like and what a system can actually deliver. I take every discovery call personally.
Stop reading.
Hear your hotel speak.
Enter your property's name and a number to call. Voicetta will phone you within three seconds, introducing itself as your receptionist. You play the guest. The recording arrives by email within ten minutes.
Not ready to give your number yet? Watch a real call instead →